Return & Refund Policy Page

If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within 24 hrs. Your product may be eligible for refund or replacement depending on the product category and condition.

Please note that some products are not eligible for a return if the product is "No longer needed"

For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). Issuance of Refunds

Issuance of Refunds If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product. The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows.

Payment Method Refund Option Refund Time Debit or Credit Card Debit or Credit Card Payment Reversal 5-7 working days (For Top-Up 14 working days)

Cash on Delivery (COD) Bank Deposit 5-7 working days BeeShop Gift Voucher Refund Voucher 1-2 working days Important Note: BeeShop gift voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.